On the Call handler Guidance, I see you have the After Greeting action set to take a message. On the Messages page for the call handler, who is the message recipient? Make sure you have a valid link here, i.e. the subscriber has not been deleted. Also, messages from external callers come by way of the Unity_servername mailbox. If the intended subscriber's mailbox is full, these messages get routed to the Unaddressed Messages distribution list (by default). You might want to check, in Exchange, the mailboxes that have been added, if any, to this DL.
a DL, For the unaddressesd messages DL the member is DL, this is ok, but why are so
many unidentified caller messages landing here (mailbox full is ok), some of these are recordings also is there a way to find the actual intended recipient of these voicemails (for subscribers whose mailbox is full)
Definitely not a scientific method, but I listen to each voice message and attempt to reroute valid messages to the correct recipient, if there is one. When you delete a subscriber from Unity, but leave the RNA or busy configuration on the phone to still go to voicemail, Unity is unable to route the call appropriately. So it ends up in the Unaddressed DL. When we delete users from Unity voicemail, we also change the IP phone directory number forwarding. Instead of checking the voicemail box in CallManager, we forward the caller to a Unity call handler with the recording "You have reached a vacant County number." The caller is not able to leave a message. That way, these unidentified caller messages are minimized. Here is a good Cisco doc that discusses monitoring unaddresses messages - http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_maintenance_guide_chapter09186a008044380a.html
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...