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Call Handler issue

Hi!

We have a Paris office and we set up a bi lingual greeting using a call handler. When we test this internally when the prompt

comes up to press 1 for French or 2 for English it works fine. When you attempt the same thing via cell phone

it is spotty at best, you hit 2 for English and after a pause, French Cisco Sally

says something like entry not valid. This happens about 90% of the tiome but works fine 100% of the time internally.

Not sure what could be causing this?

1 REPLY
Cisco Employee

Re: Call Handler issue

Hi,

I would be curious to see what digits Unity is actually receiving from

the phone system. I suggest taking a look at the Port Status Monitor

tool and see what digits are actually coming into Unity and why it may

be playing the French prompt.

Hope that helps,

Brad

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