Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

Call Handler: Send caller to (Caller input)

I am in the process of making a call handler and i have few questions.

I need to have the call to be transfer to an external number or an internal ext. with no mailbox (not a unity subs)

Can we do this since the only transfer option is only to a subscriber?

in my understanding, A subscriber is a user in the unity, has a voicemailbox.

Do i need to make another call handler for transferring to an internal ext.? but i would not be able to transfer it to an external number.

Thank you,


Accepted Solutions
Community Member

Re: Call Handler: Send caller to (Caller input)

Brad, It works for internal number.

How about transferring to an external number?

Can we do that or it will just create a security risk and no option for this?

Cisco Employee

Re: Call Handler: Send caller to (Caller input)

Yes, you can transfer to external numbers, but you are correct, it can pose a security risk if you're not careful. You'll need to ensure your CS_Default_System_Transfer restriction table only allows the numbers you're allowing users to dial to reach external #'s.

•Caller System Transfer-Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.


CreatePlease to create content