I need some help understand the best way to configure the following. It would be easier if the transfer option was the same for subscribers and call handlers. Here is the scenario:
Between the hours of 9 am EST through 6 pm EST (office hours) if an outside caller either dials A manager's extension (7-1001) - or - selects his name via dial by name, the call is automatically forwarded to the operator, i.e.,
After hours, 6 pm EST through 9 am EST if an outside caller either dials Manager's extension (7-1001) - or - selects his name via dial by name, the call is automatically forwarded to him. If he does not pick up . . . the call will go to his voice mail.
You will define the times that the different schedules are active (under the greetings section on the subscriber page) and then either set a recording or select a blank one, and then set the after greeting action to go to a Callhandler that transfers the call to the appropriate extension.
Ok..understood if no one answers at the front desk say, but what if the person at the front desk needs to transfer someone into that person's voicemail? How can they acomplish this during the day? What number would they transfer to?
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