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New Member

Call Handler - transfer from - problem

I have a user with this Scenario - CUCM 8.6, CUC 8.6

Route Pattern: 5000 -------> h.323 gateway (cisco ios router) -------> ipv4 dial peer -------> h.323 IVR system

If you call 5000 from an IP phone, all options on the IVR work well

The h323 router above also contains an MGCP controlled PRI, if you call in to the main auto attendant (Unity Connection call handler) and choose option 2, it is set to release to switch transfer to 5000 - it transfers you all the way to the IVR and then enters 2 for you... I dont understand how that '2' is following the call.

3 REPLIES

Call Handler - transfer from - problem

Hello,

Does the router has a inbound CSS that can reach the CTI ports and CTI route points ?

Amer

New Member

Call Handler - transfer from - problem

Yes, the CSS is correct and the call flows all the way to the IVR system, but for some reason the '2' that was pressed in the call handler as caller input is repeated to the IVR

New Member

Call Handler - transfer from - problem

Found the issue in dtmf relay of the h323 gw

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