Call Handler transfer to internal extensions: some work, some don't
I recently setup a toll free number that rings a call handler. That Call handler is setup so that customers can call in and enter their parties extension number. I have a group of newly added 2500 extensions that for some reason, my call handler cannot transfer to. So for example: Call Handler 4005 can transfer to extension 4535 but it cannot transfer to extension 2505. Where should I begin looking? CSS/Partitions?
Re: Call Handler transfer to internal extensions: some work, so
Something to add: For some reason, when I check the following in Unity Connection, it now transfers the calls. What I don't understand is this: The numbers are indeed associated to users in Unity Connection as well as Publisher. Thoughts?
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