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Call Handler Usage report not working?

I have a Call Handler that has a call transfer rule to ring an ext. during business hours. After hours the transfer rule is set to transfer to greeting. The problem is that when I run the CH usage report it is not logging the during business hours call transfers, it appears that it will only log an entry if the greeting plays.

Should all calls be logged since the CH is actually being used for all calls?

I'm running v4.0(4)sr1

Thanks

2 REPLIES
New Member

Re: Call Handler Usage report not working?

Any ideas?

Re: Call Handler Usage report not working?

have tested after hours that it is working correctly and transferring?

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