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Call logs are missing after migrating to VM

We recently migrated CUCM 8.6.2 from physical server to VM. Phones are all fine, but some no longer update their Call Logs (i.e. Missing, Recieved, Placed). Doing a Factory reset does a fix for a single phone, but normal reset or reboot doesn't. Can someone think of the possible reason for this?

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Cisco Employee

Call logs are missing after migrating to VM

Can you please try this for one phone check whether its work or not?

** Delete ITL file on the phone
- Go to Settings
- Security Configuration
- Trust List
- Unlock (*##)
- Click on "more"
- Erase ITL file (the phone will be reset by its own)


Br,
Nadeem 

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Br, Nadeem Please rate all useful post.
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