For starters, look at the call coverage path in CallManager for the directory numbers that callers get busy. Do you have the DN routing to voicemail if the line is busy, i.e. the voicemail box is checked? The setting is called Forward Busy If so, make sure the DN is configured for a voicemail profile (Unity voice port hunt list). Another place to check is the Multiple Call/Call Waiting Settings. If the Busy trigger is set to 1 and the user is on the phone, the next incoming call on that line will get Busy (that means if call coverage is to voicemail, the caller would hear the Unity Busy greeting if one was recorded).
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...