Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Call Manager 4.1.3sr3 Transfer/busy issues

Hi I have a customer that is seeing random ip phone to ip phone busy. All CCS and partions are correct. Any suggestions?

1 REPLY

Re: Call Manager 4.1.3sr3 Transfer/busy issues

Hi -

For starters, look at the call coverage path in CallManager for the directory numbers that callers get busy. Do you have the DN routing to voicemail if the line is busy, i.e. the voicemail box is checked? The setting is called Forward Busy If so, make sure the DN is configured for a voicemail profile (Unity voice port hunt list). Another place to check is the Multiple Call/Call Waiting Settings. If the Busy trigger is set to 1 and the user is on the phone, the next incoming call on that line will get Busy (that means if call coverage is to voicemail, the caller would hear the Unity Busy greeting if one was recorded).

Ginger

104
Views
0
Helpful
1
Replies
CreatePlease to create content