I have a pilot point configured with hunt group that is configured to route calls to longest idle and is routing calls directly to AC users. Is there a way to configure the number of rings for a call before it is routed to the next member of the hunt group?
In the line group, you can use the RNA Reversion Timeout value:
Enter a time, in seconds, after which Cisco Unified Communications Manager will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.
Generally speaking 4-5 seconds = 1 ring cycle but you will have to play with the numbers to get them to where you'd like them to be.
Ah, my bad. I'll double-check for you when I get a chance. If it's not a service parameter setting for AC console, I don't believe you have that granularity with the Pilot Point. It just lets you select the algorithm used.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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