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Call Manager 8.5 CTI Port Status Unknown

Hi All,

Kindly need your help. I've problem when registering CTI Port through Cisco Contact Center Express, CTI Port status on my Call Manager always shows Unknown.

Below is step by step what I'm doing to create this CTI Port :

- Create Application in Application Management CCX

- Create Call Control Group in Subsystem CCX

- Create Trigger and assign call control group into trigger also assign application that using the trigger

- Assign CTI Port and CTI Route Point in Call Manager User Management -> Application User

The Result is :

- CTI Route Point status registered to Call Manager after performing restart CCX Server

- CTI Port status still show Unknown

Did anyone experiencing same issue above? Or anyone know how to fix issue above?

Please let me know, I'm very appreciate to all of you that help and contribute on this discussion

Thank You,

Nanda Nurhadyan       

Best Regards, Nanda Nurhadyan
Everyone's tags (3)

Re: Call Manager 8.5 CTI Port Status Unknown

It is the CTI ports for the Call Control Group that are not registering correct?  Do you see the names of those CTI Port devices associated with the JTAPI user(s) in CUCM?  Are the correct CUCM IP's listed as CTI managers in UCCX under Cisco Unified CM Configuration?  Have you tried restarting the CTI Manager service in you CUCM cluster?


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Thanks, Tony Please rate helpful posts!