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New Member

Call Manager Publisher Build

Our Publisher is falling apart and we got another cisco server ready to be the new Call Manager Publisher.

I wonder if there is any guide or link with the steps on how to do the clean install of Call Manager and restore of the current backup database.

We are running CCM 4.1.3

Thank you,


Cisco Employee

Re: Call Manager Publisher Build

Hall of Fame Super Red

Re: Call Manager Publisher Build

Hi Zeek,

Just to add a note to the great info from Thomas (+5 points for your recent work here Thomas)

I was working with someone on a very similar problem back in May 2007 who sucessfully did this type of change and we just did this exact change using the Cisco recommended method;

You should be good to go with this plan.

Replacing the Publisher Database Server After the Installation

To replace an existing or failed server, perform the following steps:

1. Install the operating system and the Cisco CallManager software as if it were a new installation by using the Cisco-provided operating system disks and the operating system documentation.

2. Upgrade to the version of the Cisco CallManager that you want to restore.

3. If necessary, reinstall the Cisco IP telephony applications, plugins, and service releases to the version that is compatible with the restored version of Cisco CallManager.

4. To obtain the locales that were used prior to the restoration, reinstall the Cisco IP Telephony Locale Installer.

5. Restore the backup data to the new server and reboot the server.

To restore the data, you must have backup data stored on tape or on a network directory, not on the local directory of the existing or failed server.

6. Verify that the data was restored to the new server.

7. If you are replacing a server with four drives, Cisco recommends that you set the trace directory path on the server to the default C: drive before you backup your server.

8. If your server has four drives, you can configure the trace drive for trace file collection.

From this doc;

May thread;

Restoring Subscriber Servers

When you perform a server replacement, you must always manually enter the IP information, computer name, and other configuration data exactly as it was entered on the original server.

Make sure that you locate the configuration information for this server before you begin.

Cisco does not require that you remove the subscriber server from the Cisco Unified CallManager database before recovering the server. When the subscriber server authenticates to the publisher database server and pulls a duplicate of the database from the server, the subscriber server automatically adds itself to the database.

If you are reinstalling a subscriber server only, you did not need to do a BARS restore unless the CDR and TFTP data on this subscriber server was backed up with BARS and now needs to be restored. The subscriber server will acquire all Cisco Unified CallManager configuration data from the publisher server.

Use the following guidelines to restore the subscriber server(s):

Perform a new installation of both Cisco Unified CallManager and the Cisco-provided operating system:

For Cisco CallManager 3.3(3), as the minimum required operating system, use version 2000.2.3 with an upgrade to 2000.2.4 or a fresh install to operating system version 2000.2.4.

For Cisco Unified CallManager 4.0, 4.1, and 4.2, as the minimum required operating system, use version 2000.2.3 with an upgrade to version 2000.2.5. Ensure the operating system is also SR2 or later.


Note The version of Cisco Unified CallManager must match the version that is running on the publisher database server.

Here is a good doc that has all the info for doing Backups and then restoring on the new box;

Hope this helps!


New Member

Re: Call Manager Publisher Build

Thank you for the help.

I have more question though.

What is the Cisco IP Telephony Locale Installer for?

What i'm trying to do is building a second Publisher on a new server, and restore the database from the currently running PUB.

I have a BARS backup, do i need the Cisco IP Telephony Locale Installer?

Hall of Fame Super Red

Re: Call Manager Publisher Build

Hi Zeek,

Have a look (probably not required for this setup);

The Cisco Unified Communications Locale Installer is used in connection with Cisco Unified Communications Manager and other Cisco Unified family of products. The installer adds support for languages other than English, in addition to network tones and cadences not specific to the United States.

Hope this helps!