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New Member

Call Manager User Pin

There is a account in Call Manager that will not accept PIN reset. What could be the issue.

10 REPLIES
New Member

Re: Call Manager User Pin

Maybe you don't have the privileges

New Member

Re: Call Manager User Pin

we have adnin right to the callmanager, but it won't accept pin reset.

Is their any way we could fix this

New Member

Re: Call Manager User Pin

We login in with the admin rights to the callmanager and reset the pin and it get accepted but when the user login to the phone with that new pin it says authentication failed.

New Member

Re: Call Manager User Pin

check your credential policy. Remove the option "user change PIN at first login"

HTH

Ratheesh Kumar M

New Member

Re: Call Manager User Pin

will check and see if this works.

New Member

Re: Call Manager User Pin

I have check and this option is not selected so what else could be the issue.

New Member

Re: Call Manager User Pin

is there any db replications issues. Like the changes you are doing is not taking effect. when you change the name and all, is that taking effect.

Whats the PIN u r giving over there. numeric only right ???

New Member

Re: Call Manager User Pin

When we reset the PIN on the call manager it accepts it and but when a user then tries to login to phone with that new pin it fails.

New Member

Re: Call Manager User Pin

None of that, just a handful of users that won't reset on PIN.

We did change from using account name to employeenumber, last night.

New Member

Re: Call Manager User Pin

I have check and this option is not selected so what else could be the issue.

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