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Call Manager

I`ve a problem in a file .cdr , my external calls doesn`t appear, only internal calls.Please, how can I write external calls in file to accounting ? I`m using Call Manager - version 7.

Thank you

2 REPLIES
Cisco Employee

There's nothing to configure,

There's nothing to configure, if you enable CDR, it logs all calls, There's no way to enable/disable CDR to just log internal or external calls. Make sure CDR is enabled in the server where your GW is pointing to.

HTH

java

if this helps, please rate

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VIP Super Bronze

Just to expand on Jaime's

Just to expand on Jaime's answer quickly: The Enable CDR service parameter is not global. You need to select each node from the top drop down, set Enable CDR to True, and click save. If the trunk or gateway is configured with a CallManager Group with a node where CDR = False, this won't get included in your export.

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