Call Pickup Softkey -Key is not active

[dan.letkeman]

Hello,

I'm trying to configure a 7965G for BLF Call Pickup, and I cannot seem to be able to pickup the incoming call.  When I press the flashing BLF button I get a "Key is not active" message on the phone, or when I press the pickup softkey I get the "Key is not active" message as well.

I'm sure there is a step i'm missing.

Dan.

[Rob Huffman · Accepted solution]

Hi Dan,

Did you have a look at these;

Cisco Unified CallManager Administration Configuration Tips

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_2/cucmbe-rel_note-612_2.html#wp308333

Cheers!

Rob

[dan.letkeman]

Ok, so now the pickup soft key is working after I made a call pickup group and put these phones all into the same call pickup group.

Thanks,

Dan.