I'm was wondering if anyone has thought of or is currently employing Unity as a call recording server, I have a secure call recording requirement for a contact center application (CUCCE) as well as some E911 phones. Current market surveys has revealed that secure VoIP call recording is not a product. However, company's like Telstrat are working on it.
In the mean time, I thought of using CUCM 8.0(2) or greater, and was thinking of potentially experimenting with the built in phone bridging function to allow the bridging of active phone calls directly to Unity. Unity signaling and media in transit can be secured using TLS and SRTP. Additionally, Unity media at rest can also be encrypted. Therefore, if Unity can successfully be integrated to accept these bridged calls via a separate Voice Mail Pilot DN and we can allocate enough voice mail ports and backend exchange message store disk space, we might have our own secure call recording solution.
Any thoughts pro or con on this idea are graciously requested.
So my first thought is I'm curious to know how you envisioned this working. The Barge (built-in bridge) and cBarge functions only work for shared lines. In order for them to work, they would have to be invoked by another party - so, for instance:
Tom and Sue share x1001
Tom receives a call
Sue must invoke Barge or cBarge and Privacy must be disabled for the feature to work
So, if you're planning to use Unity for this - what did you think the setup would look like?
FYI - I'm not being critical of your idea. I thought you might want to bounce this off some other minds so I'm just getting the conversation started.
I'll be quite honest, I think it would be quite difficult to implement something like this on your own. I'm also not sure that Unity would be the ideal recording server. I can see Contact Center fitting in there given it's capabilities to monitor/record for supervisors/agents...but Unity is a stretch for me to envision. However, I thought you might want to look a bit further at some of the capabilities of the UC 8.0 solution. Specifically, here is a tidbit on secure call monitoring and recording. This is just a starting place and you'd need to research this feature/capability more but...it's worth a look:
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