Call Recording in Cisco Unity Connection - how do you do it?

[ccpagel]

Hi,

in the datasheet for CUC 2.1 it states that you can "Record a live conversation with a caller and have the recording sent to your mailbox".

Is there any system admin needed to enable this feature and as an end user how do you start recording a live conversation - I can't find this info in the documentation anywhere.

Thanks,

Chris

[thfergus · Accepted solution]

Chris, please the information contained at the following link:

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm

Setting up live record is the same for Unity Connection.

[ccpagel]

Could anyone tell me if there's a programable softkey, feature code, or a service which I could configure rather than have to press 'conf' then live record DN and then 'conf' again.

Thanks,

Chris

[Rob Huffman]

Hi Chris,

Great question! This question does come up from time to time, but sadly, due to the way Conferencing works there is no method to configure the setup with a single button yet.

The Live Record Softkey is now available on CME 4.3 so you have to figure that this will be available in CCM somewhere down the road :)

The only thing that can make the process any quicker is to configure a Speed Dial button for dialing the Live Record Pilot number.

From a subscriber phone, dial a called party

After the called party answers, press the Conference button on the phone,

****This is where the Speed Dial Button can be used**** and dial the Live Record Pilot number.

Press the Conference button again to join the Unity recorder into the conference.

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm

Hope this helps!

Rob

[ccpagel]

Thanks Rob, thats very useful.

Regards,

Chris