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New Member

Call Recording issue on UCCX7.0

Hi all,

I am using a UCCX 7.0. I am recording a file on Cisco supervisory Dekstop. Files are saving properly. But I am unable to hear the voice of recorded file. What will be the actual format to play and listen the saved record file. Also when we made a new work flow than how to add an agent in that new work flow.

Regards

Ali Raza

2 REPLIES
Red

Re: Call Recording issue on UCCX7.0

How big are the files?  Are they 24 bytes or larger than 24 bytes?

What kind of monitoring are you using?  Desktop Monitoring or Server-based Monitoring?

Thanks!

Michael

New Member

Re: Call Recording issue on UCCX7.0

Files are larger than 24 byte and using the Dekstop monitoring

Thanks

Ali Raza

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