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Call Recording with Proxy Phone

We are having an issue with recording on Proxy phone with remote users. Is there any recording solution available that support proxy phone connection? Is anyone having any recording solution that is worked well with proxy phone.

Thanks.

Dat Pham

2 REPLIES
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Re: Call Recording with Proxy Phone

What's your current recording system?

Proxy phone sends audio stream to phone proxy and phone proxy redirect them to the inside network.  Since the sender's IP address was translated, you cannot use a recording system that is device-based.  You need to use a recording system that is VLAN-based.

Michael

http://htluo.blogspot.com

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Re: Call Recording with Proxy Phone

Michael,

Recording systems is Active Object aWare. Do you know any recording solution with VLAN-based.

Thanks.

Dat Pham

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