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New Member

Call retrieve after placing voice mail message

Hello,

In one of our customer's call flow application we forward all calls to voice mail box at after office hours. 
Requirement is after placing the voice mail message we need to play "Good Bye!" message in selected language(English,Tamil,Sinhala) by the caller at the beginning.
Is that option possible inside voice mail box?

OR

Is there any option to retrieve the call from call flow once the voice mail message placed? Then we could play the message in any language.

Thank you.

Dhamith

 

 

 

 

 

 

 

3 REPLIES
Cisco Employee

You cannot retrieve a call

You cannot retrieve a call once it reaches unity connection but you can send the call back to CUCM using call handlers. Set the after message action to Attempt Transfer to a call handler and define the extension number on that call handler. you may have to look into restriction tables as well.

 

Alternatively you can record the goodbye messages on unity connection itself.  Set the after message action to send the call to the Greetings of a call handler with the right recording.

New Member

Hi Anirudh, We are using

Hi Anirudh,

 

We are using Unity Express. So I think call handler option will not work for us. Is there a option in AutoAttendant to do the same

 

Thanks

 

Cisco Employee

I don't have much expertise

I don't have much expertise on CUE and can't comment on that.

You can take a look at the Design Guide. I see some references to transfer,

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/design/design21/cuedg21/cueaades.html

 

You can also look at BACD. You can upload the required greeting and transfer the call an extension or a hunt group,

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/67907-tdcueacd.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

 

HTH

Anirudh

 

 

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