Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Call transfer help

Dear all,

am using CUCM-BE version 7 (centralized) . I have a problem while transfering the call

or when using pickup at the HQ or at the branches.

Phone A calls the extension of phone B .Then  phone B transfer the call to

phone C and hangs up. When phone C answer the call what appears on the screen of phone A

is still the name and the extension of phone B.

The same happens when using the pickup.

Phone A calls phone B. Phone B doesn`t answer and phone C uses the Gpickup and answer

the call. What appears on the screen of phone A is still the name and the extension of phone B.

Can U help please to solve my problem?

1 REPLY
Hall of Fame Super Gold

Call transfer help

If am not sure for pickup, however for transfer, if B hang up after immediately after transferring to C, then C should see A number. Thsi is called blind transfer.

Otherwise, for attended transfer, B should tell C that is transferring A. Again once B hangs up, C will talk to A and have his number/name on display.

220
Views
0
Helpful
1
Replies
CreatePlease login to create content