call transfered from ctios client to ip phone

[ganeshraghuram]

Hi

Is it possible to transfer the calls coming on the ctios client desktop to the ip-phones directly in case of a desktop power failure or ctios servers power failure.Recently we had a power outage and all the desktops got switched off.Since we are a 24/7 call center the calls are critical.So at this time is it possible to move on to the ip phones even when desktop is not running.We are running on ipcc ver 6 enterprise and the calls hit the ctios agent desktop and calls are taken from the hard phones.

Thanks

[Chris Deren]

You can you Cisco IP Phone Agent, but it does not work with CTI OS, rather Cisco Agent Desktop (CAD) only.

http://www.cisco.com/application/pdf/en/us/guest/products/ps427/c1626/ccmigration_09186a00807981ca.pdf

HTH,

Chris

[ganeshraghuram]

Thanks for your reply.I did see the Cisco ip phone agent doc.But we have a ctios server.Do we have a workaround for ctios server.