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Community Member

Call Trnsfer

Hi all,

Hi have install on the customer unity 4.2, i want the configure the folowing scenario :

A call cames in to the call manager and is forward to the unity the unity plays a greeting message and then transfer the call to a unsubscriber for the unity.

Can any one tell me if this is possible and how its done.

Many thanks

3 REPLIES
Cisco Employee

Re: Call Trnsfer

create a CTI RP with CFA to VM, create a call routing rule to get the call, send it to a call handler and after the greeting attempt a transfer to another call handler which has set under transfer options "yes, ring subscriber at this extension"

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Call Trnsfer

Hi,

When configuring the CTI route point should i also create any user to associate the route-point. This is because i have create the cti rp but the cti rp does not register with the CM.

Thanks

Cisco Employee

Re: Call Trnsfer

CUCM 101: CTI route points unless used for a JTAPI app (CUE, UCCX, UCCE, etc) never register but they can work forwarding calls. if used with a JTAPI app then you DO need to associate the JTAPI user to them, only then they will show up as registered

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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