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Call x-fer in Auto Attendant not working.

Using Unity 4.04 and Call Manager 3.3.4, I need to perform the following. Due to a recent merger, I need to forward several of our Auto Attemdant choices to an 800 number. I have setup extensions to forward to the number and setup subscribers for the extensions. When I point the Auto Attendant key press (3 in this case) it ignores all the other choices I've given it in the extension and sends directly to VM, which I don't want.

What am I doing wrong and how do I fix it?

I'm in a real bind, so any help will be greatly appreciated!!

1 REPLY
Cisco Employee

Re: Call x-fer in Auto Attendant not working.

My guess is you have the 3 key mapped to "send to greeting for" for the subscriber (which is the default choice) instead of "Attempt Transfer for". When you select the subscriber as the destination for the one key rule, there's a drop down with these two choices at the bottom - make sure to select "attempt transfer for".

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