Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Callback between HiPath 4000 and Callmanager 6.1

Hello Community,

I am currently facing the issue that the call back feature is not working from Callmanager to Siemens, only vice versa.

Callmanager <-----MGCP---->GW-<----QISG ISO---> HiPath

Have somebody of you experience in this topic and can give me a advise where I can start looking to resolve this issue?

Thank you!

2 REPLIES

Re: Callback between HiPath 4000 and Callmanager 6.1

Can you define callback?   Are saying hipath ccan call CUCM, but CUCM can not call hipath?

Super Bronze

Re: Callback between HiPath 4000 and Callmanager 6.1

Hi

I'm expect you mean the CallBack feature as in 'user is busy, press callback, get alerted when he isn't'...

There are some Service Parameters under the CallManager service, which allow you to customize how this works... documents on Cisco.com suggest the defaults should be OK.

Hipath -> CCM6, ECMA: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/pbx/interop/notes/607736nt.pdf

Hipath -> CCM6, ISO : http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/pbx/interop/notes/603504nt.pdf

Similar docs from Avaya (http://support.avaya.com/css/P8/documents/100011769) suggest that callback might be configurable on the HiPath as part of the CoS applied to the trunk, maybe get the HiPath engineer to verify it is configured... or if you have, try switching it from ISO to ECMA and see if the functionality changes.

Have you had a look what is being logged when you attempt callback?

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
611
Views
0
Helpful
2
Replies