We are using CCM 5.1.2b with presence status enabled and working. I am courious if anyone has attempted to use the callback feature on a presence = line engaged status without actually needing to place the call first. Basically if you see they are engaged, being able to press the callback softkey?
The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco CallManager cluster as your phone or on a remote PINX over QSIG trunks or QSIG-enabled intercluster trunks.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...