Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Caller ID after Auto attendant confguration

hey Everybody ,

8000 is AA DID and 1500 is voice mail pilot number .

I have completed the setup of auto attendant on our organization . When any incoming call from outside coming through the AA,It will display on the ip phone the hunt pilot of Voice Mail whic his 1500 .

6 REPLIES
New Member

Re: Caller ID after Auto attendant confguration

8000 is AA DID and 1500 is voice mail pilot number .

I have completed the setup of auto attendant on our organization . When any incoming call from outside coming through the AA,It will display on the ip phone the hunt pilot of Voice Mail which his 1500 . I want to know how to let the external number to be displayed instead of the voice mail pilot

New Member

Re: Caller ID after Auto attendant confguration

Any update ???

lkc
New Member

Re: Caller ID after Auto attendant confguration

Did you ever get a response or find an answer ?

Best Regards,

Lasse,

Cisco Employee

Re: Caller ID after Auto attendant confguration

Hey there, I'll start with an overview of a transfer call flow. Suppose PhoneA calls PhoneB and then PhoneB transfers the call to PhoneC. During the transfer, A is placed on hold and B initiates a new call (consultation call) to C. For this consultation call, B is the calling party and hence C is expected to see the B's number in the display. Once B releases the transfer, A and C will be connected. At this time, C's display should be updated to show A's number.

Now, in you case I believe A is the outside caller, B is the voicemail AA, and C is the subscriber's ip phone. I think the only thing you could do to get A's number on C's display quicker would be to select blind transfers rather than supervised. If you are already using blind transfers, then I don't know of anything you can do to improve the behavior.

Regards,

Eric

New Member

Re: Caller ID after Auto attendant confguration

hello ,

where to get blind transfer option ?

New Member

Re: Caller ID after Auto attendant confguration

where to get blind transfer option ?

I have tryed the make the call transfer " release to switch " insted of supervised , after that i recieved the caller ID which i was looking 2 but when the phone is no answer it will not go to call handler waiting message , it was giving busy tone after some rings.

Any advise ?

Regards,

302
Views
0
Helpful
6
Replies
CreatePlease login to create content