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New Member

Caller ID in Unity

Is there any setting where I can have Unity display the caller's caller ID instead of Unity's caller id when I use the 'Supervised Transfer' option? I want to use some of those features without losing the caller id.

  • Unified Communications Applications
2 REPLIES
Cisco Employee

Re: Caller ID in Unity

The phone system will control what display is sent to a phone during a transfer. With CUCM, there is an option called "Original calling party information on transfer from voicemail" which will do what you want. Normally, the transferring party (Unity) is the calling party during the consultation leg of a transfer. With this feature, CUCM will spoof the calling number on the consult call so that it appears as if the call were coming directly from the transferee.

See here: http://cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmsys/a08ipph.html#Original_Calling_Party_on_Transfer

-Eric

New Member

Re: Caller ID in Unity

Is this option available on CM 3.3?

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