Is there any setting where I can have Unity display the caller's caller ID instead of Unity's caller id when I use the 'Supervised Transfer' option? I want to use some of those features without losing the caller id.
The phone system will control what display is sent to a phone during a transfer. With CUCM, there is an option called "Original calling party information on transfer from voicemail" which will do what you want. Normally, the transferring party (Unity) is the calling party during the consultation leg of a transfer. With this feature, CUCM will spoof the calling number on the consult call so that it appears as if the call were coming directly from the transferee.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...