I was wondering if there was a way to take an incomming call from the telco that just shows the number as the caller id, and associate that to a name of my choosing. The telco is not passing names into our system, only numbers and we'd like to manually associate those numbers to a name so the name shows on caller id as well. Is there anyway to do this in CM 4.2.3 ?
Well you could catch it with an incoming translation pattern, by using a Gateway CSS that works for you and add a calling Name to it in the translation... I haven't tested this but it sounds feasible ;)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...