06-07-2006 07:27 AM - edited 03-18-2019 05:59 PM
Is there any way to get the Caller System Transfer to display the Calling Party's number? If you dial our auto attendant and press the option for Call System Transfer, the destination phone will show the piolt number dialed and not the calling party's number. If you do it internally you get the calling name, but still the pilot number. Thanks!
06-08-2006 11:25 AM
I'm having the same problem with CME/CUE. Did you find a solution yet?
06-12-2006 08:12 PM
A TAC representative told me that you cannot get around this functionality, but I find this hard to believe. Perhaps there is someway to get around this using a CUE script that will pass the caller ID. This is such a simple and fundamental function of phone systems that it just boggles my mind that the caller id can only display the AA pilot number until the handset is picked up. This renders caller ID completely useless as you can't tell who's calling until you pick up the phone!
06-13-2006 04:29 AM
I received the same response from a Cisco SE, and I agree that it is pretty ridiculous. One way I found to get around it is to set CUE to do a blind transfer...of course you have to get extremely creative with your scripts so that you don't dump callers into a black hole. Right now I have decided to just live with the "feature".
06-13-2006 06:14 AM
I did sort of get this to work for me. I edited the translation pattern for the calls coming into our mail pilot number to add a 99 to the beginning of the number before it sends it to our VM pilot number. Then I setup the routing rules in Unity to send anything starting with a 99 to our main auto attendant greeting. Then if you pick the option for the Caller System Transfer, you get the caller's name and number, but with a 99 in front of the number.
06-13-2006 09:32 AM
I'm having this problem with CME and Unity Express. It sounds like you're using Unity? Do you think a similar workaround might work for CUE?
07-03-2006 01:58 PM
I found out that this is a known bug with CUE 2.3.1. See details here: http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse31911&Submit=Search
The workaround is to go to the CUE and run
conf t
ccn subsystem sip
transfer-mode blind bye-also
The workaround means that CUE will no longer monitor transfers anymore, so you need to have a rock-solid autoatendant config or else a caller could get dumped into a black hole.
10-24-2007 04:23 PM
i know it is too much to ask, but
do you have any screen shot or any step by step instruction for that?
thanks
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