I'm having an issue when I call into a person's DID number from the PSTN and record a message longer than 40 seconds the audio is getting cut off approximately at the 40 second mark. If I call internally from an ip phone the recording doesn't get cut off.
I have multiple locations with a centralized Unity/CallManager at the host site. It seems to only be happening at this one remote location. When I call a DID and it rings through to Unity, I see that the port in the Unity Status Monitor says it's recording the message and it lets me leave a message up to 300 seconds without disconnecting me, however, when I go to listen to the message the audio gets cut off after approximately 40 seconds. If I leave a voice mail 60 seconds long I will hear the vm for 40 seconds and silence for another 20 and then I will get the Unity "if you'd like to save this message press 2,.....". So Unity isn't cutting me off or I'm not getting disconnected from the PSTN, just the audio is stopping. I can duplicate this every time.
Here's some background info:
-Unity 4.0.2 VM only
-TSP 7.0.2 (I think) I can double check if needed.
-2620XM gateway voice gateway router running IOS c2600-ipvoice-mz.123-14T3.bin and communicates with CallManager using MGCP.
-Calls come into the 2620XM router via ISDN PRI.
I haven't had a chance to reboot the router, callmanagers or unity servers yet. I'm going to start with rebooting the router because it seems to only be happening at this one location but I wanted to see if anyone out there has seen this before or could offer some advice.
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