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New Member

Callers not notified when mailbox full

I have a Unity 4.2 running on box exchange 2000. I have noticed if a user has a full mailbox then when someone calls them and leaves a message it just goes nowhere. Seems that the caller should be notified the mailbox is full. The subcriber is notified when they log into their mailbox that it is full and they cannot send or recieve. Which is good but seems that Unity would notify callers as well like other VM's do.

2 REPLIES
Cisco Employee

Re: Callers not notified when mailbox full

You can turn this on in the Advanced Settings Tool found in your tools depot on your desktop. By default this is not on since there can be a small delay while Unity runs out and asks Exchange if the target mailbox is past limit 2 or not - if they are then the caller is told that this person cannot accept messages.

Messages that are sent to full mailboxes bounce to the Undeliverable messages distribution list created by Unity - you should definitely have a live admin type in that DL to catch these bounced messages.

New Member

Re: Callers not notified when mailbox full

thanks for the informative post

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