CallManager 4.1(3) dialing external Operator

[plancanada]

I have a client that when the dial 9 for external tone and then dial 0 nothing happens. Im not sure where to enable the 0 to go to the operator of the telecom company

[Brandon Buffin]

Very likely Callmanager is waiting for the interdigit timeout which is 10 seconds by default. You have a few options:

1. Let your users know that they will have to wait for the interdigit timeout when dialing 0 for the operator.

2. Create a 9.0 route pattern and set the Urgent Priority flag and configure the PreDot DDI.

3. Decrease the interdigit timeout as described in the following link.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dab26.shtml

Hope this helps. If so, please rate the post.

Brandon