Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CallManager 4.1 Device Package upgrade problem

Since CM 4.1.3 was updated to 4.1(3)SR6a there are errors regarding CDR reporting. After upgrade there aren't any user, system or device reports. Any suggestions?

Thank You...

3 REPLIES
Cisco Employee

Re: CallManager 4.1 Device Package upgrade problem

go thru all of this:

Data is Absent in Reports Created by the CAR Tool

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CallManager 4.1 Device Package upgrade problem

I tried Cause 1, 2, 3 and it didn't help. After that I followed next suggestions: "If these solutions do not resolve the issue,

uninstall CDR from Add/Remove Programs, delete the ART database manually, and then reinstall the CDR from the CCM Administration > Plugins page." Now I have a problem with Plugin installation. It ask me for 'Private password phrase for this cluster'. Service use username 'CCMServiceRW'. Any help? Thank you... Regards

Cisco Employee

Re: CallManager 4.1 Device Package upgrade problem

you should know the pwds from your system

if you do not know it use the adminutility tool to reset it, be aware it's service affecting

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
145
Views
0
Helpful
3
Replies
CreatePlease login to create content