I have been trying on my own to find a way to do the following, but no use, so please any help would be appreciated...
What we would like to achieve with our Cisco Callmanager 5.1 is when someone places a call (User 1) to (User 2) and if (User 2) has an active call, then we want that (User 1) hears a distinguished ring tone (or should I call it dial tone) so that he will know that (User 2) has an active call and his call is waiting.
Is it possible?? I hope I've stated my question well.
Lines in CallManager have 3 possible states: idle, available, busy. When User1 dials User2, User2 is available. So, when User1 dials User2, there is no feature built into CM that will allow you to play a custom ring back to the caller being that the called party is on an active call (available state). When a line has no active calls, its idle. When it has as much active calls as configured in the busy trigger, it is busy, and instead of a ring tone, the caller hears a busy signal.
Probably your need translates with different word into this: Presence. With Presence services, your configured callers can monitor from their phones if other lines are on a call or idle (idle state). They would just need to go to the Directories and see what is the status of the other parties, and then attempt a call right away or wait a little:
Check this link for more detailed information, I think it will provide what you need here, it is just that in another way:
They refer to directories when talking about call lists, just in case.
Another feature you may want to look into, is the Callback feature:
"To receive call-back notification, a user presses the CallBack softkey while receiving a busy or ringback tone. A user can also activate call back during reorder tone, which is triggered when the no answer timer expires."
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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