Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Callmanager divert to unity for message

Hi,

Hope you can help,

can any one offer me an example or point me to an example of how to forward a call from callmanager after say 30 seconds of ringing to Unity to play a message to say lines are busy then hang up.

Regards

1 REPLY

Re: Callmanager divert to unity for message

You would need setup a couple things.

Your incoming DID line:

No Answer Ring Duration (seconds)

Used in conjunction with Call Forward No Answer Destination, this field sets the timer for how long the phone will ring before it gets forwarded. Leave this setting blank to use the value that is set in the Cisco CallManager service parameter, Forward No Answer Timer.

CautionBy default, Cisco Unified Communications Manager makes the time for the T301 timer longer than the No Answer Ring Duration time; if the set time for the T301 timer expires before the set time for the No Answer Ring Duration expires, the call ends, and no call forwarding can occur. If you choose to do so, you can configure the time for the No Answer Ring Duration to be greater than the time for the T301 timer. For information on the T301 timer, choose System > Service Parameters; choose the server, the Cisco CallManager service, and then the parameter in the window that displays.

So set your Ring no Answer for 30 seconds, then roll to Unity Voicemail. Have a call hanlder setup to play the message that all lines are busy and then after message, g to "Hangup"

Hope this helps.

193
Views
0
Helpful
1
Replies