We have a customer that has an installation and they have had reports that external calls are being routed to a user that is not part of the Hunt List that the should be fielding the calls. The call displays the internal caller ID of a user that is in the Hunt List. The calling party states the calls was not transfered by an employee, ie the first person they speak to is the person @ the ext that is not part of the group. I understand that CFA on a hunt list member should not affect the call routing as it is ignored, but I have checked the CDR records and I can't find anything that would explain the issue. What would be the best CallManager trace to establish what is causing this issue?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...