We have a customer that has an installation and they have had reports that external calls are being routed to a user that is not part of the Hunt List that the should be fielding the calls. The call displays the internal caller ID of a user that is in the Hunt List. The calling party states the calls was not transfered by an employee, ie the first person they speak to is the person @ the ext that is not part of the group. I understand that CFA on a hunt list member should not affect the call routing as it is ignored, but I have checked the CDR records and I can't find anything that would explain the issue. What would be the best CallManager trace to establish what is causing this issue?
CUCM traces on detailed level will show what's the exact call flow the call is taking.
HTH
java
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www.cisco.com/go/pdihelpdesk
HTH
java
if this helps, please rate
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