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New Member

Calls answer to speaker when handset is picked up?

Why would calls answer to speaker if the headset is picked up to take the call? So when a user receives a call, the user picks up the handset but the call is answered on the speaker phone? Auto Answer is not on. What could cause this?

Everyone's tags (3)
4 REPLIES

Calls answer to speaker when handset is picked up?

Could be a firmware issue.  What phone model are you using and what is the firmware version being used?

Blue

Calls answer to speaker when handset is picked up?

Hi,

Is this happening to one phone or all phones.

I have seen some TAC case and RMA was the solution. Please see with TAC and check if it is hardware problem.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Hall of Fame Super Red

Calls answer to speaker when handset is picked up?

Hi Justin,

This is almost certainly a hardware problem with the Hookswitch as Ronak nicely noted (+5). After deploying Cisco IP Phones for the last few years we (and many others) have found this to be the most common hardware problem. There is a "Best Practice" for cleaning the Hookswitch contacts (link below) that does work "sometimes" . Usually the phone has to be replaced/RMA'd.

If you don't have smartnet on the phone here are the parts to fix this 

http://www.nascsars.com/products.asp?cat=1297

BestPractices for Cleaning and Troubleshooting Cisco IP Phone Hookswitch

From this interesting Tech note;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00801c0810.shtml

Cheers!

Rob

New Member

Calls answer to speaker when handset is picked up?

hello Justin,

wondering if the HookSwitch issue was the cause of this problem ?

when picking up the handset the phone goes to speaker.

regards Ron

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