Calls answer to speaker when handset is picked up?

[Justin Westover]

Why would calls answer to speaker if the headset is picked up to take the call? So when a user receives a call, the user picks up the handset but the call is answered on the speaker phone? Auto Answer is not on. What could cause this?

[Andrew Skelly]

Could be a firmware issue.  What phone model are you using and what is the firmware version being used?

[ronpatel]

Hi,

Is this happening to one phone or all phones.

I have seen some TAC case and RMA was the solution. Please see with TAC and check if it is hardware problem.

Regards

Ronak Patel

[Rob Huffman]

Hi Justin,

This is almost certainly a hardware problem with the Hookswitch as Ronak nicely noted (+5). After deploying Cisco IP Phones for the last few years we (and many others) have found this to be the most common hardware problem. There is a "Best Practice" for cleaning the Hookswitch contacts (link below) that does work "sometimes" . Usually the phone has to be replaced/RMA'd.

If you don't have smartnet on the phone here are the parts to fix this 

http://www.nascsars.com/products.asp?cat=1297

BestPractices for Cleaning and Troubleshooting Cisco IP Phone Hookswitch

From this interesting Tech note;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00801c0810.shtml

Cheers!

Rob

[Ron-Schutte_2]

hello Justin,

wondering if the HookSwitch issue was the cause of this problem ?

when picking up the handset the phone goes to speaker.

regards Ron