For the past two weeks or so I have had an increasing number of calls that are coming from the voicemail system. Some of these seem to be legitimate people dialing extensions from the main menu but others have been dead air when answered. Others still have left messages that are recordings of phone system menus. I.e. a call comes to a person originating from a voice mail number, they don't answer. they end up with a message and that message is a recording of one of the unity menus or in one case the person's own greeting. Has anyone seen this before or have any idea. I made some Call Handler changes right before this started but I have triple checked my settings and nothing seems to have anything to do this although I know it must.
Dead air calls are likely folks who hung up during the transfer process - that's just a guess though.
For your other scenario, it'd be a real help if you could tell us _what_ menu's are being recorded... is it the notification conversation? If so some folks may have fat fingered their notification number or the like.
I have seen in the past call handlers or menus that have a loop on them. We called them "ghost" calls. If someone called the main number, and it transferred or was not picked up or wherever, it started to go through the unity system... transferring to other call handlers, or itself, then all of sudden, showing up at the main desk, or something of that sort.
Check your CallHandlers there is a final destination for all end points.
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