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Calls from Unity

Does anyone know if there is a way to setup Unity so that when a user calls into their mailbox from a remote location, they can then capture an external line and make a call from within Unity?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Calls from Unity

Hi Nicholas,

This is referred to as DISA = Direct Inward System Access. There are ways

to do this but be ***very careful*** as this can open you up for Toll Fraud and

therefore is not really recommended;

From Paul @ Cisco;

https://supportforums.cisco.com/message/1062831#1062831

From Gonz @ Cisco & Cary;

https://supportforums.cisco.com/message/331304#331304

Cheers!

Rob


Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

2 REPLIES
Hall of Fame Super Red

Re: Calls from Unity

Hi Nicholas,

This is referred to as DISA = Direct Inward System Access. There are ways

to do this but be ***very careful*** as this can open you up for Toll Fraud and

therefore is not really recommended;

From Paul @ Cisco;

https://supportforums.cisco.com/message/1062831#1062831

From Gonz @ Cisco & Cary;

https://supportforums.cisco.com/message/331304#331304

Cheers!

Rob


Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Re: Calls from Unity

Rob is dead on, I wouldn't recommend doing this.  But, if you do - make sure you set up restriction tables within Unity to differentiate classes of users

as opposed to opening this up to everyone.  In addition, any number you are willing to allow to be dialed needs to be allowed via the Unity restriction tables and also the CSS assigned the ports Unity is using for dial out.

A better option, depending on how many people you want to roll this out to, may be to look at the Mobility features within CUCM - particularly the Mobile Voice Access option.

Hailey

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