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New Member

Calls getting droped when transfering in Unity

I'm dialing the pilot number for the Unity greeting and when I dial an extension, the call drops. The phone has it set to CFwdAll to vmail, but when I remove the CFwdAll, I can then dial the number. I'm using 4.0(5)

  • Unified Communications Applications
Cisco Employee

Re: Calls getting droped when transfering in Unity

What TSP are you running? For starters you should make sure you are running TSP 8.0(2). That TSP has a handful of fixes related to transfers since TSP 8.0(1) that released with Unity 4.0(5).

One other question - does the same behavior occur if the phone is set to cfwdRNA or cfwdBusy? You might try checking the CallingSearchSpace settings on the forwarding, to make sure forwarded calls are using the CSS that contains the partition of your Unity pilot.

Other than that, I would recommend you contact TAC for help troubleshooting where the call is getting dropped.

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