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Calls not going to Vmail - just one user

ccm and unity 5.1. This was a working phone and then poof outside callers never get forwarded to vmail. I deleted and added the profile in Unity and see no difference on the device settings. Any help on additional troubleshooting ?

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Hall of Fame Super Red

Re: Calls not going to Vmail - just one user

Hi Tom,

On the Directory Number Configuration page for the problem phone try un-checking the Forward no Answer and Forward Busy Voicemail checkboxes and enter the actual Unity Pilot # instead. Reset the phone and see if this works.

There is a Bug related to this issue that I can find when I get a few minutes.

Hope this helps!

Rob

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