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Calls Statistic from CallManager 4.2

Hello all,

We are required to provide information to management for:

     - Call Attempts at Busiest Hour

     - Average voice traffic at Busiest Hour (Erlang)

     - Average Call Duration (per second)

     - Total call duration (per day or hour)

     - Total number of call (per day or hour)

We're trying to look for these info in CDR Analysis and Reporting but it seem none of thoes built-in report provide the above information (or we might missed some points). Does Cisco provide a way to configure thoes report to provide any of the above info?

Does anyone here have any idea?

Thanks,

Everyone's tags (1)
1 REPLY
Cisco Employee

Re: Calls Statistic from CallManager 4.2

None of the reports you're looking for are in CAR, CAR only provides limited and hard-coded reports

You'll need a 3rd party billing server to get that info from CDR flat files.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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