Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Can a router connected to E1 circuits place a call in queue?

This is a theoretical question is for a college assignment. I want to connect international IP inbound calls to a router in building A, this router will be connected to 4 E1's (Europe) going to a PABX in building B, that host the ACD and distributes the calls to the contact center agents. Now, if the 120 DS0's (4 E1's) are in use and a new international IP inbound call arrives to the router in building A, he will not find a voice circuit to route the call to the PABX in building B, so it should send a busy tone to the caller. What I'm trying to see is, if the router in building A can place this new call in queue until a 64 kbps channel (from the 4 E1's) is available, routing this call through this channel to the PABX in building B in order to reach an agent, and how it should be configured. Thanks, Kike.

1 REPLY
Bronze

Re: Can a router connected to E1 circuits place a call in queue?

You can place a call in a queue with IPCC script with T1 or E1 line and also using AA script in Unity & Unity express

91
Views
0
Helpful
1
Replies
CreatePlease to create content