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I am working on a UC560.
When I run the telephony setup wizard, it informs me that I have a problem and that I should reset factory default the system.
When I try to reset the system from CCA i obtained this message "Reset Cue failed"
I try to reset to factory default the CUE using CLI and I got this result
"UC560 # service-i0 m / 0 is
Trying 10.1.10.2, ... 2002
Destination unreachable%; gateway or host down
I tried the following commands:
UC560 # service-m i0 / 0 reset
UC560 # service-m i0 / 0 reload
and still the same problem
Here is the result of the status command:
UC560 # service-m i0 / 0 status
Service Module is Cisco Integrated-Service-Engine0 / 0
Service Module supports session via TTY line 2
Service Module is failed
Service Module heartbeat-reset is enabled
Service Module status is not available
if I'm on the right path , can someone help me to access CUE ???
Thanks in advance for your support.
Enter the command enable in order to enter the EXEC mode.
Enter the command configure terminal in order to enter the configuration mode.
Enter the command interface service-engine slot/unit in order to enter the Cisco Unity Express interface configuration mode.
Router(config)#interface service-engine 1/0
Enter the command ip unnumbered type number in order to specify the interface type and number for the Cisco IOS router.
Router(config-if)#ip unnumbered fastethernet 0/0.1
Enter the command service-module ip address cue-ip address subnet-mask in order to specify the IP address of the Cisco Unity Express module interface. The IP must be on the same subnet as the Cisco IOS router that hosts Cisco Unity Express.
Router(config-if)#service-module ip address 172.22.1.155 255.255.255.0
Enter the command service-module ip default-gateway ip address in order to specify the IP address of the Cisco IOS router that hosts Cisco Unity Express.
Router(config-if)#service-module ip default-gateway 172.22.1.154
Note: These steps only work if proxy-arp is currently enabled on the interface (FastEthernet0/0.1) referenced as unnumbered in the Service-Engine configuration. Proxy-arp is enabled by default on Ethernet interfaces, and the operational status of proxy-arp on the interface can be verified if you issue Show ip interface FastEthernet0/0.1 . If proxy-arp is disabled, it can be re-enabled if you issue ip proxy-arp under the interface configuration
Enter the command exit in order to finish the interface configuration.
Enter the command ip route ip-address mask service-engine slot/number in order to establish a static route to the Cisco Unity Express module.
Router(config)#ip route 172.22.1.155 255.255.255.255 service-engine 1/0
Enter the command exit in order to finish the configuration.
Now i tried to do this:
You have to first put your "service-module ip address" before the gateway and if you have the gateway already configured you have to remove it first. You have to remove the "service-module ip default gateway" command. Do a show run and under the "integrated-service-module" you will see the output.
sorry I'm confused
I try to follow to the letter the steps you explained with the aid of this page: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel2_1/cme_cli / ccmcligd/ch2instl.html
but I find the same résults
this is what I got:
UC560 (config) # int integrated-Service-Engine 0/0
UC560 (config-if) # ip unnumbered GigabitEthernet 0/0.0
UC560 (config-if) # service-module ip address 172.22.1.155 255.255.255.0
Remove the service-module ip default gateway config first!
UC560 (config-if) # service-module ip default-gateway 172.22.1.154
Default gateway is not reachable for GigabitEthernet0/1/3 Service-module
The "service-module ipaddress" must be in the same network as the interface mentioned under the "ip unnumbered"
interface gi 0/0.0
ip address 10.1.1.1 255.255.255.0
ip unnumbered gi0/0.0
service-module ip address 10.1.1.2 255.255.255.0
service-module ip default-gateway 10.1.1.1
ip route 10.1.1.2 255.255.255.255 integrated-service-engine 0/0