03-02-2012 08:55 AM - edited 03-19-2019 04:31 AM
For some reason I can not add the intercom button to phone template in cucm 8.5
Solved! Go to Solution.
03-02-2012 10:32 AM
Intercom feature is not supported on 7960/40 phones.
check out CUCM features guide for supported models.
HTH,
Chris
03-02-2012 10:33 AM
Hi Matthew,
You may be seeing this (it's older info);
Intercom Support for Cisco Unified IP Phones
Cisco Unified IP Phone Model
SCCP
7931
7941
7941G-GE
7942
7945
7961
7961G-GE
7962
7965
7970
7971
7975
You can check your version;
The list of devices that support the Intercom feature varies per version and device pack.
Use the Cisco Unified Reporting application to generate a complete list of devices that support the Intercom feature for a particular release and device pack. To do so, follow these steps:
1. Start Cisco Unified Reporting by using any of the methods that follow.
The system uses the Cisco Tomcat service to authenticate users before allowing access to the web application. You can access the application
–by choosing Cisco Unified Reporting in the Navigation menu in Cisco Unified Communications Manager Administration and clicking Go.
–by choosing File > Cisco Unified Reporting at the Cisco Unified Real Time Monitoring Tool (RTMT) menu.
–by entering https://
2. Click System Reports in the navigation bar.
3. In the list of reports that displays in the left column, click the Unified CM Phone Feature List option.
4. Click the Generate a new report link to generate a new report, or click the Unified CM Phone Feature List link if a report already exists.
5. To generate a report of all devices that support Intercom, choose these settings from the respective drop-down list boxes and click the Submit button:
Product: All
Feature: Intercom
The List Features pane displays a list of all devices that support the Intercom feature. You can click on the Up and Down arrows next to the column headers (Product or Protocol) to sort the list.
Cheers!
Rob
03-02-2012 09:28 AM
Hi Matthew,
Are you copying/renaming an existing template not trying to change the default template?
Cheers!
Rob
03-02-2012 10:08 AM
copying and renaming and existing.
03-02-2012 10:20 AM
What phone model are you using?
What error are you getting?
Chris
03-02-2012 10:24 AM
7960. The option for intercom is not available
Sent from my iPhone
03-02-2012 10:32 AM
Intercom feature is not supported on 7960/40 phones.
check out CUCM features guide for supported models.
HTH,
Chris
03-02-2012 10:29 AM
Hi Matthew,
Sorry I forgot to ask what phone model?
Cheers!
Rob
03-02-2012 10:33 AM
Hi Matthew,
You may be seeing this (it's older info);
Intercom Support for Cisco Unified IP Phones
Cisco Unified IP Phone Model
SCCP
7931
7941
7941G-GE
7942
7945
7961
7961G-GE
7962
7965
7970
7971
7975
You can check your version;
The list of devices that support the Intercom feature varies per version and device pack.
Use the Cisco Unified Reporting application to generate a complete list of devices that support the Intercom feature for a particular release and device pack. To do so, follow these steps:
1. Start Cisco Unified Reporting by using any of the methods that follow.
The system uses the Cisco Tomcat service to authenticate users before allowing access to the web application. You can access the application
–by choosing Cisco Unified Reporting in the Navigation menu in Cisco Unified Communications Manager Administration and clicking Go.
–by choosing File > Cisco Unified Reporting at the Cisco Unified Real Time Monitoring Tool (RTMT) menu.
–by entering https://
2. Click System Reports in the navigation bar.
3. In the list of reports that displays in the left column, click the Unified CM Phone Feature List option.
4. Click the Generate a new report link to generate a new report, or click the Unified CM Phone Feature List link if a report already exists.
5. To generate a report of all devices that support Intercom, choose these settings from the respective drop-down list boxes and click the Submit button:
Product: All
Feature: Intercom
The List Features pane displays a list of all devices that support the Intercom feature. You can click on the Up and Down arrows next to the column headers (Product or Protocol) to sort the list.
Cheers!
Rob
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