Can not add intercom button to phone template in cucm 8.5

[Matthew Michaluk]

For some reason I can not add the intercom button to phone template in cucm 8.5 

[Rob Huffman]

Hi Matthew,

Are you copying/renaming an existing template not trying to change the default template?

Cheers!

Rob

[Matthew Michaluk]

copying and renaming and existing.

[Chris Deren]

What phone model are you using?

What error are you getting?

Chris

[Matthew Michaluk]

7960. The option for intercom is not available

Sent from my iPhone

[Chris Deren · Accepted solution]

Intercom feature is not supported on 7960/40 phones.

check out CUCM features guide for supported models.

HTH,

Chris

[Rob Huffman]

Hi Matthew,

Sorry I forgot to ask what phone model?

Cheers!

Rob

[Rob Huffman · Accepted solution]

Hi Matthew,

You may be seeing this (it's older info);

Intercom Support for Cisco Unified IP Phones

Cisco Unified IP Phone Model

SCCP

7931

7941

7941G-GE

7942

7945

7961

7961G-GE

7962

7965

7970

7971

7975

You can check your version;

Intercom Support for Cisco Unified IP Phones

The list of devices that support the Intercom feature varies per version and device pack.

Use the Cisco Unified Reporting application to generate a complete list of devices that support the Intercom feature for a particular release and device pack. To do so, follow these steps:

1. Start Cisco Unified Reporting by using any of the methods that follow.

The system uses the Cisco Tomcat service to authenticate users before allowing access to the web application. You can access the application

–by choosing Cisco Unified Reporting in the Navigation menu in Cisco Unified Communications Manager Administration and clicking Go.

–by choosing File > Cisco Unified Reporting at the Cisco Unified Real Time Monitoring Tool (RTMT) menu.

–by entering https://:8443/cucreports/ and then entering your authorized username and password.

2. Click System Reports in the navigation bar.

3. In the list of reports that displays in the left column, click the Unified CM Phone Feature List option.

4. Click the Generate a new report link to generate a new report, or click the Unified CM Phone Feature List link if a report already exists.

5. To generate a report of all devices that support Intercom, choose these settings from the respective drop-down list boxes and click the Submit button:

Product: All

Feature: Intercom

The List Features pane displays a list of all devices that support the Intercom feature. You can click on the Up and Down arrows next to the column headers (Product or Protocol) to sort the list.

Cheers!

Rob