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New Member

Can't access the Unity version 5.0 System Admin Page

Randomly we can't access Unity admin page. Restarting IIS service fixes the issue. The only document I was able to find is Failure to Access the Unity System Admin Page

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00805552da.shtml#NetPro

which is provided for Unity 4.x and does not offer a permanent solution.

Any assistance will be greatly appreciated.

Yefim

4 REPLIES
Cisco Employee

Re: Can't access the Unity version 5.0 System Admin Page

Maybe you're having the same issue as this one:

IP Telephony: Unity 5.0 SA admin page keeps hanging

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd406d2

You may also search NetPro for the same problem and how it was solved.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Can't access the Unity version 5.0 System Admin Page

Thanks for your reply.

We will apply the latest ES to fix it.

Could not rate using the link provided

got Forbidden File or Application.

Yefim

Cisco Employee

Re: Can't access the Unity version 5.0 System Admin Page

There are a few fixes in 5.0, make sure you patch the latest ES -

You're most likely hitting this defect.

CSCsg76524 BusinessLogicManagerSvr.dll violates DLLMain rules and causes deadlock

New Member

Re: Can't access the Unity version 5.0 System Admin Page

Thanks for the info.

This bug is for 4.2.1 and we are running on 5.0.1 and always able to restart IIS.

We will apply the latest ES.

Yefim

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